"Up-most respect and Kindness"

I am writing you this letter because Nic Edwards and Marian Ciubotaru both deserve to be recognized for their outstanding customer service.  My husband, Jacob Zabriskie, just recently purchased a 2008 Aspen from your Dealership.  I wanted to let you know that the service we received from your institution was the best we have ever received from any organization that we have done business with in the past.  You have some of the best individuals working for you that you could ever dream for.  We were upside down in a lease on a 2009 Dodge Journey making it difficult to begin with and to make the situation even more difficult the bank we were financed with for the lease also holds our mortgage.  They had mistakenly posted our lease payment to the mortgage and the mortgage to the lease showing both payments as being past due.  This made getting a correct payoff among many other things extremely challenging.  I would like to send a special thank to Marian Ciubotaru who was patient enough to wait and follow up with us when he found something that would work for our situation.  I would also like to send  a special thank you to Nic Edwards in finance who worked much too hard to get this deal to happen.  They both treated us with the up-most respect and kindness and I can not express enough how extremely lucky your institution is to have these two individuals working for you.  While most others would have told us to get lost these two went far beyond the call of duty and made this thing happen.  We will continue to purchase any future vehicles from your institution with complete confidence.  Thank you again for your outstanding service and we will recommend only your organization in the future to our friends and family.? ...Sincerely, Jacob and Nancy Zabriskie

Jacob and Nancy Zabriskie,

"Never Pushy"

Thank you, Todd, for all your help getting us into our new car.  I really appreciate it.  Our experience with you and your Dealership was awesome.  You did a great job helping us find something that would fit our needs.  You were never pushy, or tried to get us into something we did not want.  You are a class act and I would not hesitate for a second to send anyone I know looking for a car to you.  I know you would take good care of them.  Thank you again!??Shane, Alyssa Kimball and Roman

Shane, Alyssa, Kimball and Roman,

"Tremendous Courtesy"

This letter is long past due, but I must inform you of the excellent customer service I received from one of your Sales Staff ? Eddie Jaeger.  From the first time that I arrived on your lot to the day I took possession of my Jeep Rubicon, I was treated with tremendous courtesy and never felt pressured.  Eddie listened to me, offered suggestions and only showed me vehicles that I was interested in.  He was key in my decision to purchase a vehicle from Larry H. Miller Chrysler/Jeep.  The customer service and care that I received from Eddie was the sole fact that helped me decide where I was going to purchase my Jeep from.  I was banking on the fact that with a Sales Staff like Eddie your after the sale service would be just as spectacular.  I am pleased to say that the interactions I have had with your service department continues the practice of extraordinary service that I received from Eddie.  Thank you!?..Jim Crum

Jim Crum,

"Very Professional and Friendly"

I am writing this letter to say thank you for the expedient response from your staff in regards to a letter that we sent to you referring to our van?s faulty windshield.  My initial conversation with Kelli was very courteous and she seemed pleasantly concerned for us and our situation.  She put things into motion in a matter of minutes that had previously taken months.  I appreciated the manner in which she wanted to see to it that things got handled properly and with the utmost customer service.  Shortly after hanging up the phone with her, I was contacted by Andy Borders who continued the cordial and forthright pursuit of getting our windshield dilemma resolved, as we scheduled an appointment at our earliest convenience.
On the day of our appointment, Kelli and Andy greeted me warmly and things were handled in a very professional and yet friendly manner.  We had some additional repair concerns that Andy very diligently pursued and we also got resolved without any problems.  We want to thank you for taking responsibility for the faulty windshield.  We feel reassured in the customer service of your dealership as a result of the care that we received in the past week in response to this matter.?.Jim Sager

Jim Sager,

"They will Earn your Business"

We want you to know how much we appreciate Jon Roquiero and Phil Pecoraro for all you did to make our car deal work for us.  You both really put up with a lot and you just kept working for us.  You have definitely earned our business and we so appreciate all you did.  You guys are great!??Sincerely, Kirsten & Michael Roberts

Kirsten and Michael Roberts,